Refund Policy

All sales are final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges, including for change-of-mind purchases, and you may not return products once delivered.

Please review your order carefully before completing your purchase.

Damaged, defective, or incorrect orders

Please inspect your order promptly upon delivery. If your order arrives damaged or defective, or if you receive the wrong product, contact us at support@jwkelly.com within 14 days after delivery.

Include your order number, a description of the issue, and clear photographs of the product and all shipping packaging. Please keep the product and packaging until we provide further instructions.

After reviewing your claim, we may offer a replacement, refund, or other appropriate resolution. Do not discard or ship any product back unless we instruct you to do so.

Missing or undelivered orders

If your tracking information shows that an order was delivered but you did not receive it, contact us promptly at support@jwkelly.com. We will review the shipment information and assist with the appropriate next steps.

We are not responsible for orders that cannot be delivered because you provided an incorrect or incomplete address, refused delivery, or an eligible adult was unavailable to accept the shipment, except where otherwise required by law.

Order cancellations

You cannot change or cancel orders after they enter processing. If you contact us before processing begins, we may attempt to cancel the order, but cancellation is not guaranteed.

Refunds

When we approve a refund for a damaged, defective, incorrect, canceled, or otherwise eligible order, we will issue the refund to the original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or card issuer may require additional time to post it.

Nothing in this policy limits any rights or remedies available under applicable law.